QENSU products blend naturally derived ingredients with advanced scientific formulations, creating easy-to-use, highly effective solutions. Our products are non-toxic, gentle on the skin, and completely cruelty-free. At QENSU, we commit to avoiding harsh and irritating ingredients.

Our products and ingredients are not and will never be tested on animals, under any circumstances.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for orders above $100

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 14 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

Items returned in non-saleable condition such as -

• Unsealed
• Swatched/Used (with exception of damaged or faulty items)
• Relabelled
• Refiled
• Pierced
• Partially missing items/threshold based GWPs/Exclusive Sets
  
  Cannot be accepted as returns.

Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.